Terms of service

Welcome to to Queens. By accessing or using our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

Orders & Payments

All orders are subject to product availability and confirmation. We reserve the right to cancel or refuse any order due to incorrect pricing, stock unavailability, suspected fraud, or other unforeseen circumstances. All payments are processed through secure and trusted payment gateways.

Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate. However, slight variations in colour, fabric, or appearance may occur due to lighting, photography, or screen settings.

Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy. While we aim to deliver within the estimated timeline, delays caused by courier partners, weather, or unforeseen circumstances may occasionally occur.

Returns & Refunds

Please refer to our Exchange, Return, and Refund Policies for complete details. Due to hygiene reasons, lingerie and intimate wear are not eligible for return or exchange once delivered, except in cases of damaged, defective, or incorrect products.

Intellectual Property

All content on this website, including images, designs, logos, text, graphics, and branding, is the exclusive property of Toqueens and may not be copied, reproduced, or used without our prior written permission.

Limitation of Liability

Toqueens shall not be liable for any indirect or consequential loss arising from the use of our website or products, except where required under applicable law.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

If you have any questions regarding these Terms of Service, please reach out to us via WhatsApp or email. We’re always happy to assist you.