Refund policy

Exchange & Returns

At to Queens, your comfort and satisfaction are our priority.

Returns & Exchanges

For hygiene reasons, all lingerie, bodysuits, babydolls, and intimate wear are final sale and cannot be returned or exchanged once delivered.

Received a Wrong or Damaged Item?

If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of delivery with clear photos and an unboxing video. This helps us verify the issue quickly and provide a replacement or possible resolution.

Need Help Choosing Your Size?

Refer to our Size Guide or message us on WhatsApp before placing your order—we’ll be happy to help you find the perfect fit.

Still Have Questions?

Our support team is just a WhatsApp message away.